Secret Promise Rings by Marlo M.

The best way to determine your ring size is to go to your local jewelry shop and ask to have your ring size measured. If you are thinking of purchasing a wide band ring (6mm or wider) then be sure to ask to be fitted for a wide band, as wider bands fit more snugly than standard-width bands. If you are unable to go to a jewelry shop, then the second best method would be to download our free printable ring sizing document that you can use to determine your ring size here: Ring Sizer PDF ( password: MYSIZE ) If you download the ring sizer document, please be sure to read and follow all of the directions - especially UNchecking "Fit to Page" when printing!

Rings that are 6mm wide or more tend to fit more snugly than standard-width bands. Because of this, we highly suggest ordering from 1/4 to 1/2 size larger than your regular ring size to ensure a comfortable fit. It's always best to have your finger measured professionally at any reputable jeweler, however, you can estimate your regular ring size with the ring sizing document here (password: MYSIZE). Please place your order for the size including the extra 1/4 to 1/2 size when you place your order. One complimentary resize is included with your purchase for the cost of shipping. Check the "I accidentally ordered the wrong ring size" question on this FAQ page for more information.

I can create most rings in solid 14k or 18k yellow, white, or rose gold upon request. Other materials such as platinum, titanium, or other metals are not available at this time. Pricing will vary depending on the gold market on the day I order your materials. As an example, a 14k solid yellow gold Secret Promise Ring (2024 pricing): 4mm wide starts at around $400 6mm wide starts at around $600 Turnaround time for gold rings is between 3 to 4 weeks after final approval and deposit payment. For more information, contact me.

Unfortunately, I am not able to reclaim metal or stones from finished or damaged jewelry. These processes require special foundry equipment that I do not have access to at this time.

Yes! One resizing service is included with each ring order for just the price for return shipping ($8). To request a ring resizing, contact me or email me directly at marlo{at}marlom.com to make your request. I'll then send you an authorization number and return address info so you can ship the ring back to me for resizing. Include inside the package (flat padded envelope is best): 1. The ring - take out of the box and fold it inside a piece of regular paper so it doesn't move around inside the package 2. Your name and return address 3. The new size needed 4. The finish desired (matte, polished, or textured) 5. $8 for return postage (cash or check is fine) 6. Email me a note letting me know the package is on its way marlo[at]marlom.com Note about shipping: I highly suggest sending your package via USPS Priority Mail which has been proven very reliable and will include a tracking number and insurance included in the postage price. If you send via First Class mail, please consider purchasing a tracking number and insurance for at least $50 coverage to protect yourself in the event of a problem with delivery. Note: This usually ends up being around the same price, but you can check with your post office to be sure.

Oh my goodness! I am so sorry for the mistake! Please contact me with your contact information including email address and the correct spelling of your sentiment and I will send you a pre-paid label for you to return the ring to me. As soon as I receive it, i'll let you know I received it and then I'll remake your ring, paying extra super special attention to include the correct information! As soon as it's finished, I'll ship it back to you at no extra charge with my sincere apologies for the trouble!

Oh goodness, I am so sorry for the mistake! I can usually resize the ring very quickly, so please contact me with your contact information including your email address and the correct size of the ring(s) you need and I will send you a pre-paid label for you to print out and use to return the ring(s) to me. As soon as I receive the ring, i'll let you know and then I'll resize your ring, paying extra super special attention to size it correctly! As soon as it's finished, I'll ship it back to you at no extra charge with my sincere apologies for the trouble! Please note: our wider rings (5mm - 6mm) generally fit more snugly than standard rings so we recommend sizing up at minimum 1/4 size from your standard size, although sometimes what is needed is as much as 1/2 to a full size depending on the shape of the finger. If you need help or advice on properly sizing your finger, contact me anytime!

Please contact me with your questions anytime! I'm always happy to help however I can!